Cancellation & refunds

Cancellation and refunds

Cancel a monthly or yearly subscription in the parent billing portal, or contact support@binoron.com if the portal is unavailable. Cancellation stops future renewals; access normally continues until the end of the paid period. A one-time purchase has no recurring renewal to cancel.

For withdrawal, refund, duplicate-payment or service-failure requests, contact support with the parent email and the payment reference. Do not send card numbers or children’s personal information. Statutory withdrawal rights, including applicable EU/EEA 14-day rights, and remedies for faulty digital services are preserved. Starting to use Maps alone is not treated as a blanket waiver of statutory rights. Any legally required express consent for immediate performance must be obtained separately before such a waiver is relied on.

Refund requests are assessed against the applicable law and the particular purchase. There is no general ‘all purchases final’ exclusion. Any approved refund is returned using the payment provider; bank processing times vary.